Refund & Return Policy

Refund Policy & Satisfaction Guarantee


Due to federal regulations, we are unable to accept returns of prescription medications for reuse or resale. All medication sales are final once the compounding and fulfillment process has begun.


However, we stand behind the quality of our care. For month-to-month treatment plans, Elevated offers a 30-Day Satisfaction Guarantee on your first month only. This guarantee applies under the following conditions:


Eligibility for Refund

 

  • The refund request must be submitted within 30 calendar days of your treatment start date (defined as the date your medication was delivered).

  • The guarantee applies only to the first month of treatment for month-to-month plans.

  • The guarantee is limited to one claim per patient.

  • Refunds may be issued in the event of:

     

    • Adverse side effects or intolerable reactions

    • A poor onboarding experience that was not resolved by support

    • Medication not being delivered due to an internal error

     

 


Exclusions

 

  • Prepaid plans (3, 6, or 12-month) are not eligible for refunds once medication has been compounded.

  • Refunds will not be granted for delays outside of our control, including pharmacy volume or shipping carrier issues.

  • Refunds will not be issued for reasons unrelated to clinical care or fulfillment, such as changing your mind or not beginning treatment.

  • Refunds will not be issued once medication has shipped, unless a verified error occurred in fulfillment.

 


How to Request a Refund


To request a refund under the 30-Day Satisfaction Guarantee, contact us at care@elevateyourwellness.com with the following:

 

  • Your full name and order number

  • A description of your issue or concern

  • Any relevant supporting details (e.g. tracking delays, provider notes, symptoms)

 


We will review your request and respond within two business days. Approved refunds are typically processed within 3–5 business days of confirmation.


Elevated

Elevate Your Wellness LLC

www.elevateyourwellness.com

care@elevateyourwellness.com

(786) 982-0590

30 N Gould St Ste N, Sheridan, Wyoming, 82801